FAQs

Q?

How do I add, delete or change a user code?

A.

Refer to your user manual See more

Q?

How do I turn chime on or off?

A.

Refer to your user manual (add link to send them to user manuals)

Q?

What should I do if I see FC on my keypad or it displays communication failure?

A.

The first thing that you should do is test your system and advise Central Station that you will be testing before hand. If they received the test signals that you have sent through the alarm system then everything is OK. If they did not, please call our office for service.
Usually when we see this happen it is because the phone line is down or got disconnected.
The systems are programmed to let you know if there is something that has happened to the communication path for the system.
Make sure that you are testing your system on a weekly or monthly basis.
The more often that the system is used the faster you will be able to notice if something is not working properly. Do not wait to use the system until the day that you go out of town.

Q?

Do I need an alarm permit for the city I live in?

A.

If you live in the City of Fredericksburg you will need to have an alarm permit on file with the Police Department before a new system can be installed.

Q?

What should I do if I accidentally trip the alarm?

A.

Don’t panic. Simply disarm the system and answer your phone when it rings. Central Station will be calling you shortly so make sure that you have your secret password in order to let the operator know it was a false alarm. **call central

Q?

What if I need service after hours or have an emergency?

A.

Our office hours are Monday – Friday from 8:30-5:00. If you need to speak with a technician after hours simply call 540-898-0771, press 2 for service, leave your voice message and then activate the “Emergency “ page by pressing # * 1 so you call can be returned as soon as possible.

Q?

What if I don’t have a home telephone?

A.

Don’t worry; we have cellular options for monitoring.

Q?

Who owns the system after installation?

A.

You do, from day one.

Q?

Is a long-term monitoring contract required?

A.

NO. Customer selects term.

Q?

What is warranty on parts and labor?

A.

1 Year parts and labor

Q?

Are they a locally owned company?

A.

Yes, we are a locally owned company

Q?

How long has the company been in business?

A.

Since 1976

Q?

Can another company monitor and service the system?

A.

YES – Equipment is non-proprietary