We take the time to meet our prospective customers to design a system that is best for you. We understand that every home and business can be different, so we try to offer more than one solution to meet your particular needs.
We do not use subcontractors to install or service our systems. Dillard Alarm employees do the installations, service and training on our systems. Our employees are some of the most knowledgeable, friendly, professional and client oriented people in our industry. Our customers are typically very happy and stay with us for many, many years.
We are the local First Alert Professional Authorized Dealer, providing top of the line Honeywell non-proprietary equipment. By using this equipment it allows our clients who own their systems to use another security company take over service or monitoring if we do not meet or exceed their expectations. Honeywell is the leading manufacturer of security and life safety equipment, with more than 125 thousand employees to help support your system.
We use a UL Listed Central Monitoring Station with highly trained operators. This state of the art facility has all the safety and backup procedures in place to ensure seamless operation with the least amount of disruptions. Our central station is large enough to meet all your current and future needs, but still small enough to give you the kind of service that you would expect out of a smaller company.
We have never sold our contracts or service to another company. Many security companies will do this without even informing their clients, sometimes within months of the system being installed.
We are a local company that has grown over the years and we plan on serving our community for many years to come.
We do not lock our clients into contracts that are hard to cancel. We want our clients to stay with us because they are receiving excellent service, not because they are obligated to stay with our company. Our customers may cancel at anytime with a 30 day written notice after the initial contract term is met, typically three years.
We are one of the few companies in our industry that use pre-employment and periodic drug tests in addition to the required fingerprint and background check. We want to give our clients the peace of mind in knowing that when a Dillard employee enters their home or business, they are completely trustworthy and professional. Most of our employees are members of local fire and rescue organizations. We all strongly believe in helping others and giving back to the local community whenever possible.
When you call our office, you will typically speak with a live person that can usually answer your question in a timely manner. We are a local family owned and operated company that has been in business since 1976. To us, it is not just a business, it’s personal. The Dillard team is like an extended family and in turn this attitude is passed to our customers. At Dillard Alarm we give our customers personal service, they are not just a number. We have a sincere interest in making sure that every customer is extremely satisfied with our services and that we are providing them with the peace of mind they deserve. If there is ever and issue, good or bad, we welcome hearing from the customer. Everyone makes a mistake now and then, it is how you handle the mistake that counts.